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Florida Virtual School Goes On the Defensive

By Cait Etherington
September 04, 2018

The Florida Virtual School (FLVS) is currently on the defensive as it battles a series of employee complaints. Although the school is investigating the employee complaints, the specific nature of the complaints has not yet been specified. Worse yet, the recent employee dispute comes after a rough year for the lauded virtual school that currently serves over 200,000 students on both a part-time and full-time basis.

First, in March, FLVS admitted that it has just experienced a massive data breach. From all accounts, the school was at fault since the personal information of more than 368,000 students had been left unsecured online for nearly two years. In early August, however, FLVS faced another set back–this time set off by a series of employee complaints.

What Is Known about the Current Employee Dispute

To date, details have not been revealed, but a mid-August report published in the Orlando Sentinel does offer some insight into the scope of the employee dispute.

As reported on August 15, FLVS faces “multiple employee complaints,” and in mid-August, the school both hired an outside law firm (FordHarrison) to investigate the complaints and accepted the resignation of its own general counsel, Frank Kruppenbacher, who had served FLVS for 18 years prior to his abrupt departure. FordHarrison was hired to ensure that FLVS complies with the state’s whistle-blower’s act, which protects public employees from retaliation in the event that they report any wrongdoing at work.

Given Kruppenbacher’s surprising departure, there is speculation that the FLVS’s dispute may have something to do with mishandling of employee complaints in the past. However, as reported in the Orlando Sentinel, to date, the school has declined to discuss whether there was a direct connection between Kruppenbacher’s resignation and the current case.  While Kruppenbacher may have just decided this was a good time to move on, there are now rumors that other key members of the FLVS team, including several members of the executive, have also resigned or been let go (eLearning Inside News is currently investigating to verify this information and learn more about the scope and nature of the alleged departures).

What we know at this time is that in a mid-August letter FordHarrison confirmed that the school is “in receipt of multiple employee complaints, which if substantiated,” might be within the scope of Florida’s whistle-blower’s law. The letter further stated, “FLVS must conduct a prompt and thorough investigation of the allegations and take appropriate action.”  When contacted, Megan Paquin, a spokeswoman for the school, told the Orlando Sentinel, “It is important to FLVS that our employees feel protected to come forward with concerns of unethical behavior, which is addressed in the FPWA. FLVS takes these complaints seriously and is committed to a proactive process to ensure claims are handled in a thorough, fair and confidential manner.”

FLVS’s History and Mandate

While FLVS may be having a bad year, the school has a long history and has often been lauded as a robust example of online learning. Notably, FLVS is Florida’s official online K-12 school and, in fact, was the first statewide Internet-based public high school in the United States. Since its inception, FLVS has served hundreds of thousands of students in 67 counties, as well as students in several states and countries beyond Florida’s borders.  Earlier this year, Polly Haldeman, at the time FLVS’s Chief Customer Officer, told eLearning Inside News in an interview, “In 2016 to 2017, we served over 206,000 students, and we had over 470,000 semester completions.” As reported earlier, at least some FLVS students in the 2017-2018 school year included students displaced from their homes and/or schools during last year’s hurricane season.

11 Comments

  1. One of the interesting aspects of Canvas is how much they spend on sales and marketing. It’s several magnitudes of dollars spent for each dollar they earn. For the company to be viable they are going to have to start raising prices (to increase margin) and institutions will be on the receiving end of that.

    • Hi David,

      The huge hole we left in the piece is the relative cost offered by Blackboard vs. Canvas. We weren’t able to get a good picture of this because every institution or company needs a unique system, and we could never stack it up apples to apples.

      Do you have experience implementing either LMS? We would love to do a follow up piece on Canvas’ business model/why they’re getting so much new business.

  2. I’ve used Canvas, Moodle, Whipple Hill, Finalsite, a home-grown solution, Google Classroom, and Haiku (now knows as PowerSchool Learning). I have to say that I am most impressed with the capability and integration Haiku has to offer. Second, I like Moodle’s configurability. Google is ultra-simplistic which some people like but it really doesn’t suit my needs. I found Canvas counter-intuitive but perhaps my intuition is just miscalibrated because it’s so popular and in fairness, I’ve never used Blackboard. Anyhow, I’d suggest that if you are a PowerSchool school, try PSL/Haiku. It’s pretty impressive with its features, gradebook integration, Turnitin integration, email contact and so forth. Anyhow, learn to code: brainstemschool.com .

    Happy teaching!